Appointments
The majority of appointments (75%) are reserved for booking on the same day and will not be released until 8.30am on that day. The other 25% can be booked in advance but you may have to book 2 or 3 weeks ahead if you want to see a specific doctor on a specific day.
The diary is scheduled for up to 3 or 4 months in advance, therefore you are able to make routine appointments well in advance with any of the clinicians. If you know you need your phlebotomy appointment or medication review ahead of time, then please ask the receptionist to make you an appointment in advance.
Routine Appointments
The appointment book is made up to 3 or 4 months in advance to enable patients to make appointments for routine check ups and medication reviews. You can make these appointments via phone, internet, email or face to face at the reception desk.
Same Day Appointments ARE TRIAGED
Please telephone the surgery on 01789 720820 and listen to the whole of the message.
DO NOT COME DOWN TO THE SURGERY IN PERSON AT 8.30 AM - YOU WILL BE ASKED TO RETURN HOME TO WAIT FOR THE NURSE TO CALL YOU
The receptionist will take your name, contact telephone number and reason for the same day appointment which will be passed to the triage nurse.The nurse will call you back and discuss the appropriate course of action with you.
This could be:
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A same day appointment with the Doctor on duty
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A same day appointment with the nurse
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Telephone advice
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Directed to an appropriate service.
The nurse will try 3 times to contact you so please ensure you give the correct telephone number. There is no need to rush to ring at 8.30 am, the above procedure will operate throughout the day. There is no quota or queue - if you NEED to be seen you WILL be seen.